![]() ![]() ![]() ![]() Based on some review we read, it was clear that calling customer service to do anything would be a frustrating experience. We booked everything online prior to our trip and did not buy the epic pass. We stayed at the Tivoli Lodge and skied 3 out of 5 days in Vail. It's obvious Vail is concerned with only it's bottom line and is unconcerned with it's loyal ridership. No one even bothered to read what I submitted. I got the same form letter as my husband. I submitted the note from my physician stating I was restricted from exercise and air travel for 4-6 weeks. I initially submitted a claim under travel restriction but suffered a torn retina before providing my documentation. He received a lovely form letter that in addition to a bunch of other nonsense stated "Epic Coverage also does not provide refunds for apprehension or inconvenience related to COVID-19." I'll be sure to let the next patient I'm speaking with who is suffering from ongoing shortness of breath etc that COVID-19 is merely an inconvenience and nothing to be apprehensive about. My husband(anesthesiologist) sent documentation from his hospital stating the requirement for staff to limit personal travel. Unfortunately hospitals are at capacity and can not afford to have staff out for additional time. Travel from Massachusetts to CO requires a quarentine on return. As with everyone else who bought a pass this year we were forced to purchase "pass insurance". We have enjoyed skiing the Vail resorts for over 30 years. ![]()
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